Post Views: 2.001 Walter Brenner, Jochen Wulf Der Artikel beschreibt ITIL, ein standardisiertes Prozessmodell für IT-Service-Provider das heute Grundlage für die Gestaltung der Prozesse vieler Informatikabteilungen und IT-Service-Provicer ist. Mitte der 80er Jahre wurde die Effizienz und die Effektivität der gelieferten Read More …
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